Policies

Cancellation Policy

We have a 4 hour cancellation policy for group classes. This means that as long as you cancel 4 hours before the start of class, you will not be charged. At 4 hours out, the system will automatically switch to ‘late cancel’ and you will lose the class if you cancel or are absent. We would still appreciate it if you called and told us or canceled on-line if you can’t make it, so that someone from the wait-list can be moved into class.

Private and Duet sessions must be canceled at least 24 hours before the scheduled time to avoid loss. This allows time for the instructor to be notified.

Wait-list Policy

People on the waitlist are moved into class as spaces open up. When you are moved into class the system sends an automated message to the email you provided. If you opt out of receiving emails in MindBody, you will NOT receive these notices. We assume that if you are on the list you still want to attend, so if your plans change, please remove yourself from the waitlist. Also, there is a possibility that you will be moved into a morning class after the last time you check your e-mail the day before. Should you be unable to make it to class under those circumstances, or if you know you need more than 4 hours notice to attend, please remove yourself from the waitlist the last time you check your e-mail to see if you got in, this includes the last time you check before bed, please.

Sales Policy

All sales are final.

Cancellation of Unlimited Contracts must be provided in writing (email is acceptable) 30 days prior and is subject to a cancellation fee.

All requests for refunds of sales purchased through an outside deal must go through that company (ie: Groupon, Living Social).

Package Expiration Policy

Package expirations vary based on the sale type when purchased. Please be sure to read the fine print when making a purchase.

Outside deal packages (ie: Groupon, Living Social) expire. They have both an expiration for redemption and one for use of classes after redemption. Please be sure to read the fine print carefully.

We reserve the right to change the expiration policy at any time.

Inclement Weather Policy

In the event of inclement weather, My Thrive will decide whether to cancel classes no later that 2 hours prior to class start time. Please check the schedule page or our Facebook page for information on a specific class. In addition, all students registered for class will be sent e-mail notification of the cancellation. If the weather is bad, but you don’t see a cancellation notice (if the class is still listed on the schedule), classes are being held. If class is being held but you are concerned about being able to reach My Thrive safely or a worsening of weather before the end of class, please notify us by email. Note: please be sure to enter you email address in our scheduling system and opt in for emails. Otherwise, you will not get notifications via email of cancellations.

Customer Service Policy

Our goal is to provide excellent customer service to all our clients both in and out of class. If you have questions or need assistance, email us at customerservice@mythrivepilates.com or leave us a message at 703-571-0054.

Dog Policy

COURTHOUSE STUDIO and FALLS CHURCH STUDIO – dogs are not permitted

SHIRLINGTON STUDIO – My Thrive, like most of Shirlington, is dog friendly, so long as the dog is well behaved and properly trained. We ask that anyone who brings a dog in keep the dog by their side, and select a position at one end of the room. Owners are solely responsible for their pets and the consequences of their actions. If you have allergies, a fear of dogs, or even just rather dislike them and one has been brought to your class, please feel free to tell us, we will not be offended, nor will the dog’s owner.